On the other hand the on premise type refers to a type in which a server line software etc. are prepared in house to build a system. The advantage of the cloud type is that it is relatively easy to introduce because there is no need to prepare equipment in house and the initial cost is not so high. On the other hand since the system uses that of a service provider it has the disadvantage of lacking scalability and customizability. Also considering the long term span the disadvantage is that the cost tends to increase.
One of the advantages of the on premises type is that it is easy to expand and customize data because the system is built in house. It can also be easily integrated with other systems within the company. On the other hand the disadvantages are that the initial cost is high and it takes time to build the sm. How phone number list ever if you use it for a long time the cost performance is good. Currently the cloud type is the mainstream in call centers but we recommend that you carefully consider you can budget before introducing it. Functionality Even if you say IVR in a bite the functions provided differ depending on the provider. Having more features is better but having all the features you don t need is pointless. So what kind of functions does an IVR have in the first place The main features of the IVR are as follows.
Call recording function Auto answer function Call rejection function ACD Automatic Call Distribution function Call back reservation function Questionnaire function Home call function Cooperation function As mentioned above IVR has various functions. Determine which of these functions your company needs and choose a service that has all the functions you need. We also recommend a service that allows you to add necessary functions later. Time until introduction When introducing an IVR the period from signing a contract to being able to use it is also important.
